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FAQ

Privacy Policy

Effective Date:  October 9, 2024

 

At Island Luxe Tours, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services and website. By engaging with Island Luxe Tours, you agree to the practices described below.

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1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, email address, phone number, billing and shipping address, payment details, and any other information necessary for bookings and customer service.

  • Travel Details: Flight information, travel dates, accommodation details, and preferences for excursions or other services.

  • Communications: Emails, phone calls, or any other communications with us, including feedback or inquiries.

  • Technical Information: IP address, browser type, and other details collected automatically when you visit our website or use our online services.

 

2. How We Use Your Information

Island Luxe Tours collects and uses your personal data for the following purposes:

  • Service Delivery: To process bookings, provide transportation services, and arrange excursions, tours, and concierge services.

  • Customer Support: To respond to your inquiries, provide customer service, and address any issues you encounter.

  • Improving Our Services: To analyze and improve our website, services, and customer experience.

  • Marketing: To send you promotional materials, special offers, or updates related to our services. You can opt-out of these communications at any time.

  • Compliance and Legal Obligations: To comply with applicable laws and regulations, as well as to prevent fraud or other unlawful activities.

 

3. Sharing of Information

Island Luxe Tours respects your privacy and will not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: With trusted third parties who assist in delivering services, such as payment processors, transportation partners, or concierge services. These providers are contractually obligated to protect your data.

  • Legal Requirements: If required by law, to comply with legal processes or protect our rights, property, or the safety of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

 

4. Data Security

We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the Internet or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

 

5. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Request corrections to any inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal data, where legally applicable.

  • Withdraw Consent: Opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.

  • Object: Object to certain types of data processing, such as direct marketing. To exercise these rights, please contact us at info@islandluxetoursja.com.

 

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and customize content. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the website.

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7. Third-Party Links

Our website may contain links to third-party websites or services. Island Luxe Tours is not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

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8. International Transfers

As a company based in Jamaica, your data may be transferred to and processed in other countries with different data protection laws. By using our services, you consent to the transfer of your data to these locations.

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9. Children's Privacy

Island Luxe Tours does not knowingly collect personal information from children under the age of 16. If we learn that we have collected such information, we will take steps to delete it as soon as possible.

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10. Changes to This Privacy Policy

Island Luxe Tours reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, with the "Effective Date" updated accordingly. We encourage you to review this page periodically to stay informed about how we protect your data.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

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